Return Policy

Return of Quality Goods and Unilateral Withdrawal from the Contract by the Consumer (Right of Withdrawal)
7.1. A Buyer who is a consumer (natural person) has the right to exercise the right of withdrawal without giving any reason and to unilaterally withdraw from the Contract by returning the received Goods to the Seller within the period specified in clause 7.3. This means that within the specified period, if the Buyer reconsiders or for any other reason decides to cancel the Good, the Buyer has the right to notify the Seller of the return request and receive a refund. The costs of returning the Goods are borne by the Buyer.
7.2. The Buyer (consumer) cannot exercise the right of withdrawal and return the Goods in cases specified in clause 22 of the Ministerial Cabinet Regulation No. 255 “Terms for Distance Contracts” dated May 20, 2014, if:
  a) the Good is manufactured according to the Buyer’s specifications or is unmistakably personalized (customized for the Buyer’s personal needs);
  b) the Good deteriorates rapidly or has a short shelf life;
  c) the Buyer has opened the packaging of the Good which, for health and hygiene reasons (e.g. if dust or water has entered), cannot be returned;
  d) due to the nature of the Good, after delivery it becomes irrevocably mixed with other items;
  e) the Buyer has opened the packaging of an audio recording, video recording, or computer software;
  f) newspapers, periodicals, or magazines are delivered (except in cases where they are delivered under a subscription contract).
7.3. The Buyer’s right to unilaterally withdraw from the Contract within 14 days, return the Goods to the Seller, and receive a refund by exercising the right of withdrawal applies only to consumers (natural persons) and arises on the day the Contract is concluded as defined in clause 5. Quality Goods may be returned beyond this period in specific cases as provided by the Seller when additional information is given regarding the Goods.
7.4. The 14-day period for exercising the right of withdrawal is calculated as follows:
  a) If a Good is purchased by concluding a Contract – from the day on which the Buyer or a third party (other than the carrier/courier specified by the Buyer) receives the Good;
  b) If the Buyer orders several Goods in one order that are delivered separately – from the day on which the Buyer or a third party (other than the carrier specified by the Buyer) receives the last Good;
  c) If a Good is delivered in several batches or parts – from the day on which the Buyer or a third party (other than the carrier specified by the Buyer) receives the final batch or part;
  d) For contracts involving regular delivery of Goods – from the day on which the Buyer or a third party (other than the carrier specified by the Buyer) receives the first Good.
If the end of the period falls on an “official” public holiday, the right of withdrawal may be exercised until the next working day following that date (including that day).
7.5. To exercise the right of withdrawal, the Buyer must inform the Seller of the decision to withdraw from the Contract by sending or submitting a written notice in free form, which should include the Buyer’s declaration of withdrawal from the Contract. The notice of withdrawal or the withdrawal form may be submitted by filling in the form in the “Support” section. Upon receiving the Buyer’s notice electronically, the Seller will immediately send the Buyer an acknowledgment of receipt to the Buyer’s email address.
7.6. The Buyer shall return or hand over the Goods to the Seller at a customer service center (addresses available here) or to a person authorized by the Seller to accept the Goods, without delay and no later than 14 (fourteen) days after submitting or sending the withdrawal form or notice. The period is considered complied with if the Buyer returns or sends the Goods before the end of the 14-day period. The Buyer bears the return shipping costs.
7.7. The Buyer may exercise the right to return the Goods only if the withdrawal period specified in clauses 7.3 and 7.4 has not expired.
7.8. The Buyer is entitled to inspect the Good to ascertain its nature, characteristics, and functionality; however, such inspection is to be performed only to the extent possible as it would be done in a store.
7.9. The Buyer is responsible for any reduction in the value of the Good or its use contrary to good faith (including, but not limited to, the cases specified in clause 7.10) if, during the period of exercising the right of withdrawal, the Good is used for purposes other than determining its nature, characteristics, and functionality.
7.10. The returned Good must not be damaged or used beyond what is necessary to determine its nature, characteristics, and functionality. The Buyer should make every effort to preserve the Good’s original packaging, authentic labels, and protective wrappings. The Goods must be returned in full, including any accessories supplied with the Good, along with the instructions and warranty card (if provided). Any gifts received with the Good must also be returned.
7.11. When returning the Good, the VAT invoice number and order number must be indicated. If possible, the Buyer should attach the VAT invoice so that the Seller can process the refund as promptly as possible.
7.12. For Goods returned by the Buyer, a full refund of the amount paid for the Good, including delivery costs, will be issued. The Seller will refund the payment for the Goods and delivery costs no later than 14 (fourteen) days from the day the Seller receives information regarding the Buyer’s decision to withdraw from the Contract. If only part of the Goods is returned, the delivery costs will be refunded only if, for the remaining Goods in the same order, a lower delivery charge would apply if purchased separately compared to when purchased together with the returned Goods, and only to the extent equal to the difference between the charges. If the Buyer has chosen a delivery method other than the lowest standard option offered by the Seller, the Seller is not obligated to refund any additional delivery expenses.
7.13. The Seller will transfer the refund to the bank account specified by the Buyer in the withdrawal notice or form.
7.14. The Seller is entitled to withhold the refund until the Seller receives the Good or until the Buyer submits confirmation that the Good has been dispatched back, whichever occurs first.
7.15. The Buyer is entitled to withdraw from the Contract even after receiving the Goods.
7.16. In the event that the Goods are delivered to the Buyer after the withdrawal from the Contract:
  a) the Buyer is obliged to immediately return the Goods to the Seller;
  b) except in cases related to a defective Good as provided in clause 15.11, the Buyer will be responsible for covering the return shipping costs to the Seller;
  c) the Buyer must take proper care of the Goods until they are returned to the Seller;
  d) the price of the Good and the delivery costs will be compensated to the Buyer in accordance with clause 7.12.
7.17. In all cases, the Buyer retains the rights provided under the applicable laws of the Republic of Latvia regarding non-conforming Goods. The return provisions specified in this clause or in other clauses of these Terms do not affect the existence of these rights.